Tuesday, April 10, 2012

Get the Deal Fast on AirAsia- Rewrite and Readjust

Get the Deal Fast on AirAsia- Rewrite and Readjust.



Get ready for AirAsia Big Sale everytime so we don't lose the cheap fare. We all understands that sometimes there are some unavoidable hiccups during their major promotions thus they have  came up with a simple guide to assist us to grab their  low fares! Amazingly I managed to get it everytime I want it.

Based on past experience, I noticed that whenever they run any major promotion, there are always unavoidable hiccups. To assist us on a smoother booking experience, they have came up with a simple guide to help us to grab great low fares!

Before we start:- 
1. Sign up for an AirAsia Membership Account:
They have introduced two new features for AirAsia Membership to speed up our  booking process:

(a) My Friends and Family List: We can add up to 10 friends and family details into our Friends and Family list. Simply 'check/select' the traveling friends and family names in "Guest Details" page and click "Add Guest", then all the Guest Details will automatically filled up.

(b) 1-Click card: We can store up to 3 Credit/Charge/Debit cards details that we wish to use for payment. Simply select your preferred card in the Payment Page and insert CVV/CID code to make payment! Much easier right?

AirAsia Membership also helps a lot when we encounter payment error. We  can always return to 'Manage my booking' -> 'Find My Booking' to complete the payment without having to go through the hassle of rebooking!


2. Make sure you use Internet Explorer or Mozilla Firefox
NO discrimination to other browsers but these two browsers are reported to be the most stable throughout the booking process.

3. Plan your trip in advance

• Prepare a few travel plans. If Plan A doesn't work, at least we'll have back-up plans and we'll save the hassle of planning from scratch again.
• Have all guests' details at hand. i.e: Name, Address, D.O.B, passport numbers, etc...
• If your passport is expiring soon / not registered yet, NO worries. Just fill in your current details and update your latest passport details via 'Manage my booking' at no extra cost and at a later time convenient to you.

4. IMPORTANT REMINDER:

• We will only have up to 10mins at the Search and Select Flights pages each, linger any longer and we will be redirected back to the 'Waiting Room'.
• DO NOT attempt to open Multi-TABs (under the same browser) to search for fares as it may 'confuse' you during the booking process. We may end up with the WRONG travel date.

‘Waiting Room’

We will be directed to the ‘Waiting Room’ if our searches take more time than it normally would. ‘Waiting Room’ will auto refresh every 15 seconds, so please DO NOT refresh the browser. We will be directed to the Bookingc Page when our turn comes.

Busy Page
Don’t stress up when you meet this ‘Busy’ page, as their web traffic might be really busy. Never give up on your holiday! Our system is up and running, click ‘I would like to try again’ to try again to hunt for our low fares!

During the booking
 
1. Error Message [Invalid Name]

This happens because we may  have keyed in names consisting symbols like @, ', &, - and etc. Please use only letters (A - Z) when you fill up your First and Last name.

2. Error Message [Invalid Pax Type] 
 Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information for confirmation. Adult seat is applicable to Adults (>2 years old) and Child -> Infant

3. REVIEW and PAY
Before proceed to your payment, please DOUBLE CHECK and confirm our flight details (flight date/time, flight number, departure/arrival city) and passenger details (name, baggage, meal, Pick A Seat). All the details shown here will be FINAL for your booking once the payment has been made.

During the payment

Here comes the most important part. Please remember the below scenarios to make sure we understand what is our payment status to make sure you grab your low fare successfully!

Scenario A
Reservation status: 'Confirmed'
Booking number: 'Yes'
Payment (at the bottom of the page) : "Confirmed"

This means our booking is successful. Please wait for flight Itinerary to be sent to out email account (the one which you keyed in during the booking process).

Scenario B
Reservation status: 'Confirmed'
Booking number: 'Yes'
Payment (at the bottom of the page): 'Pending'

This is due to a large number of payment requests received at the same time which slows down the booking process.
Solution:
Wait for 10 (TEN) minutes and log on to "Manage my booking" to check if the status has changed to:
(I) Reservation Status: 'Confirmed'
Booking Number: 'Yes' Payment (at the bottom of the page): 'Confirmed'
Great! It means the payment is successful.

(II) Reservation Status: 'Need Payment'
Booking Number: 'Yes' Payment (at the bottom of the page) : 'Declined'
Oops, this means the payment is NOT successful. Please click on 'Add Payment' to repay and Repeat the 'Solution' step.  The booking will only be on hold for 2 hours so make sure you keep trying until the payment is successful.

Scenario C
The 'Bees' page appeared after I click on 'Submit Payment'.

It mentions time-out / error. Solution: Don't panic. Log on to 'Manage my booking' immediately to check if our booking is kept inside your Account. Check scenario A / B to make sure you have completed your payment.

REMINDER: 

1. All Guests have to login to AirAsia Member Account in order to retrieve and manage your booking online. If  haven't sign up as AirAsia Member, sigh up now at http://www.airasia.com/bn/en/aamember/registration.html?module=register
2. Don’t forget to Supersize Your Baggage, Pick A Seat, pre-book Hot meals, AirAsia Insure and SkyBus via 'Manage My Booking' to enjoy up to 50% online discounted rate. Or Simply get the lowest fare first and add all the necessary item 48 hours before departure.  
3. Sometime due  to the overwhelming response to current promotion, it will take a little longer to send our itinerary via email.  

Use mobile as an alternative  Did the ‘Waiting Room’ or ‘Bees’ page appear one too many times? Why not book via your mobile? Log on to www.airasia.com via your mobile or download AirAsia iPhone, BlackBerry or Android Apps to book with ease.

 • It may be slow, too; but keep trying until you get it!
 • Credit card is the ONLY payment method. Good luck in your search bargain.

FYI, during their last campaign, I managed to get lowest fares to Bali next December. Dreamt of to been there for many years with my wife. Last, will fly soon with Airasia.

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